Shipping policy

Shipping Policy

At Derevu INC LLC, we take pride in delivering our handcrafted rattan furniture and home décor with care and efficiency.

Processing Time
All orders are processed within 2 to 4 business days after payment confirmation. Each piece is carefully inspected and packed to ensure it reaches you in excellent condition.

Shipping Origin
Orders are shipped from our fulfilment facilities.

Shipping Time
Domestic Orders (USA): Delivered within 4 to 7 business days after dispatch.
International Orders: Delivered within 15 to 25 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and not guaranteed.

Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the weight or dimensions of your order.

Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.

Customs & Import Taxes
For international shipments, customers are responsible for any customs duties, import taxes, or additional fees that may apply once the order reaches its destination country.

Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. Derevu INC LLC is not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Stolen Packages
Once an order is marked as delivered by the carrier, Derevu INC LLC is not responsible for lost or stolen packages.

Delays
While we work closely with our shipping partners, delays may occasionally occur due to customs inspections, holidays, or unforeseen circumstances.

Questions or Support
If you have any questions regarding your order, please contact us at info@derevu.com. Our team will be happy to assist you.